Terms & Conditions / Cookies
Please review these terms and conditions carefully, as by using our website you agree to adhere to them.
The Fire Training Company (a trading name of Smart Horizons Ltd) is committed to protecting your privacy. We will process your data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Are we a Data Processor or Data Controller?
If you are using our services as an individual, you contacted us directly to enquire/purchase our services for your own personal use, we act as a Data Controller as per the GPDR definition.
If you are using our services as part of an organisation, i.e. the organisation purchased the services for their members/staff, then we act as a Data Processor as per the GDPR definition.
How we collect and use the information we receive from you
We collect information about you when you contact us, register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
- When you place an order and create an account with us on our website, we will ask you to provide certain personal information, for example: your name, email address, address and telephone number. Please note that we require this information to be able to process and fulfil your order or answer any questions.
- If you contact us by email or telephone, the contact details you provide and the details of the communication will be recorded and stored in our Customer Relationship Management (CRM) system.
- If you post information online about us, provide feedback or a review, we may keep a record.
- If you use our Live Chat service to communicate directly with us we may collect personal data such as name, email address and phone number. Our LiveChat platform is provided by a third party, currently Chatlio/Slack. Customers can request a transcript of their LiveChat session when prompted at the end of their chat.
Your personal information will then be used by us (including our: employees; agents; subcontractors; and third party processors e.g. Live chat, email provider, reviews service) to provide you with the services you ordered and from time to time to communicate with you on any matter relating to the provision of the services and to tell you about other services we provide. We will only use your data in ways you would reasonably expect and will not share your personal information with any third party, except where required by law. The legal basis for using your data in this way is ‘Legitimate interest’ as it is necessary for us to run our business effectively and necessary for you, as the customer, to be able to receive and use the services we provide.
When you sign up to a newsletter, subscription service, download a resource, or enquire about a product, we may ask you to provide certain personal information, including your:
- Email address
- The organisation you work for
By providing this data and ticking the relevant boxes you are providing your consent for us to process your personal data, and this is the legal basis we are relying on to do so.
Individuals who receive correspondence from us such as newsletters, updates, resources and marketing will always be given clear information about how to ‘opt out’ of future contact via a simple to use Unsubscribe link. Individuals can also contact us at any time to amend their preferences as to what they receive from us, by emailing email@example.com
When purchasing services from us payment is either made through invoice or securely via a third party payment platform, currently WorldPay and PayPal. No banking or payment details are recorded or retained by us.
How we protect your data
We know how important data security is to all our customers and we will treat your data with the greatest care and take all appropriate steps to protect it, including:
- We secure access to all transactional areas of our websites using ‘https’ technology.
- Access to your personal data is password-protected
- We regularly monitor our system for possible vulnerabilities and attacks
- Our website and related data is held securely in UK data centres
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us – see our Contact Us page for details. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
We are confident that you will find all Fire Training Company training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us or write to us within seven working days of purchase, quoting your order number. This policy does not affect your statutory rights.
Training Course Credits
Individual online course credits have no expiry date but if for any reason we need to change this policy we will give you 30 days notice.
Unlimited Training Package Fair Use Policy
Training credits within an Unlimited Package must not be used by anyone who is not employed (paid or voluntary) by the organisation who purchased the Unlimited Package. Each individual user, within the organisation, is only permitted to take a training course once during the period for which the Unlimited Package is valid.
Unlimited Training Packages are valid for 12 or 24 months, depending on the terms agreed on purchase.
Purchasing Fire Training Company Resources and Services
All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net.
Face to Face Terms and Conditions
Expenses are charged in addition to the training fees, where applicable and will be agreed with you at the time of booking.
Cancellation fees may apply as follows: we require 28 working days notice if you would like to cancel a course. A cancellation fee of £150 + VAT will be invoiced if insufficient notice is given. If less than 14 working days are given then the full cost of the course will apply.
All terms are 30 days net. Prices are exclusive of VAT, which will be charged at 20%.
All prices quoted assume that facilities will be provided free of charge for all meetings, briefings and audits.
Please note: All cancellations must be made in writing to firstname.lastname@example.org
We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child or young person. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action.
Linking to Our Website
You may link to our home page from another website, provided that you do so in such a way that is fair and legal. You must not damage our reputation, take advantage of it or establish a link(s) in manner that suggests endorsement, approval or association where no pre-agreed authorisation exists. Any website linked to the Fire Training Company site must remove these links if requested to do so by the Fire Training Company or its authorised agents.
Viruses and misuse
The responsibility for configuring computer programmes, information technology and platforms correctly in order to access our website is the sole responsibility of the user. The use of appropriate virus protection software is also the responsibility of the individual user and/or institution.
You must not misuse our website by knowingly introducing viruses or other material which is considered harmful or of malicious intent this includes the knowing introduction of denial of service attacks and similar. Neither should you seek access to our servers and/or and restricted areas or information held on the same. If you act in breach of this provision, you would be committing a criminal offence pursuant to the Computer Misuse Act 1990. Any breach will be reported to the relevant law enforcement authorities as a matter of Fire Training Company policy and we maintain a zero tolerance approach to these activities. We will co-operate with the appropriate authorities and disclose your identity to them. In the event of such a breach of the law and of this provision, your right to use our website will cease immediately.
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff.
You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.
The Fire Training Company is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.
We also aim to provide access to our services irrespective of:
- Sexual Orientation
- Work Patterns
We aim to ensure that Equal Opportunities are an integral feature in all our services.
- Ensure that all people are treated as individuals
- Respect the opinion and experience of others
- Ensure that assumptions are not made about people
- Appropriately challenge discriminatory or oppressive behaviour or language
The Fire Training Company makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. The Fire Training Company does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.
Jurisdiction and Applicable Law
All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by the Fire Training Company unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of the Fire Training Company.
V2.1, 8 April, 2019
The Fire Training Company website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website for our customers. For more information about cookies, including how we use them and how to disable them, see below.
By using and browsing the Fire Training Company website, you consent to cookies being used in accordance with our policy. If you do not consent, you must refrain from using the website.
What are cookies?
What information is held in the cookie?
Fire Training Company does not place any personal data in the cookie. The use of the cookie is solely as an unique identifier for the particular device you are using.
What are cookies used for?
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and guides can be found here.
What happens if I disable cookies?
The Fire Training Company website will not operate properly if cookies are switched off.
V2.0, 24 May, 2018